Refund & Cancellation Policy
This Refund & Cancellation Policy explains the terms applicable to subscriptions and other paid services purchased through The Auction Wala.
Purpose
This Refund & Cancellation Policy governs subscriptions and other paid services purchased through The Auction Wala.
Subscription Plans
Subscription plans, pricing, duration, applicable taxes and included features will be displayed on the Platform before purchase.
The User should review the applicable plan before completing payment.
Users should carefully review the applicable subscription plan, pricing, duration, taxes and included features before completing the purchase.
Activation
A subscription generally becomes active after successful payment confirmation.
Subscription duration begins from the date of activation unless otherwise specified.
Cancellation by User
A User may request cancellation of a subscription by contacting The Auction Wala through the designated support channel.
Cancellation of a subscription generally prevents renewal or further billing, but does not automatically entitle the User to a refund for the unused portion of an already activated subscription.
Future Renewal
Cancellation generally prevents future renewal or further billing, subject to the applicable subscription terms.
Unused Subscription Period
Cancellation does not automatically create a right to a refund for the unused portion of an already activated subscription.
Refunds
Refunds may be considered in the following circumstances:
Payment was successfully deducted but the subscription was not activated.
The same transaction was charged more than once.
The Auction Wala is unable to provide the purchased service due to a material technical issue attributable to us.
A refund is expressly promised for the relevant subscription plan.
A refund is required under applicable law.
No Refund for Change of Mind
Except where required by law or expressly stated otherwise, refunds will not ordinarily be provided merely because:
- The User changes their mind.
- The User does not use the subscription.
- The User does not find a suitable property.
- An auction is cancelled by the auction authority.
- The User does not win an auction.
- The User does not participate in an auction.
- The User fails to use available features.
Auction Cancellation
The cancellation, postponement or withdrawal of a property auction by a bank, financial institution, secured creditor or other authority does not automatically entitle a Subscriber to a refund.
The subscription is for access to the Platform's applicable information and features and is not a purchase of any specific property or auction.
Duplicate Payments
If a User has been charged more than once for the same subscription transaction, the User should contact us with the transaction details.
After verification, the duplicate amount may be refunded through the original payment method or another lawful method.
Payment Gateway Failure
If an amount is debited but the Platform does not receive successful payment confirmation, the User should contact support.
The Auction Wala may verify the transaction with the payment gateway before processing any refund.
Refund Processing
Approved refunds will generally be initiated within 7–10 business days after approval.
The actual time taken for the amount to appear in the User's account may depend on the payment gateway and banking institution.
Subscription Renewal
Where recurring renewal is enabled, applicable renewal terms and charges shall be disclosed to the User.
Users may cancel future renewal through the available account controls or by contacting support.
Changes in Plans
The Auction Wala may modify subscription plans, pricing or features prospectively.
Existing subscriptions will be treated in accordance with the terms applicable to those subscriptions and applicable law.
Statutory Rights
Nothing in this Policy is intended to restrict any right or remedy that cannot legally be excluded.
Contact
For refund or cancellation requests, please contact The Auction Wala through the following support details.
Refund & Cancellation Support
Please include the relevant transaction and subscription information when submitting a refund or cancellation request.
Registered email/mobile number: Please provide the email address or mobile number registered with your account.
Transaction ID: Provide the relevant payment transaction ID.
Subscription plan: Mention the subscription plan purchased.
Date of payment: Mention the date on which the payment was made.
Reason for request: Clearly explain the reason for your refund or cancellation request.