Privacy Policy
Your privacy matters to us. This Privacy Policy explains how The Auction Wala collects, uses, stores and protects your personal information.
Introduction
The Auction Wala respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our Platform.
The Policy should be read together with our Terms & Conditions.
Information We May Collect
Depending on how you use the Platform, we may collect:
A. Account Information
- name;
- email address;
- mobile number;
- login credentials;
- location information voluntarily provided by you;
- account preferences.
B. Transaction Information
Where applicable:
- subscription information;
- transaction reference;
- payment status;
- billing information.
We generally do not need to collect or retain complete card credentials where payment is processed by a third-party payment provider.
C. Property-Related Information
Information you provide when enquiring about a property, including:
- property of interest;
- location preferences;
- auction preferences;
- communications and enquiries.
D. Lawyer Information
For lawyer registration, information may include:
- name;
- contact details;
- professional qualifications;
- enrolment information;
- practice areas;
- professional experience;
- office details;
- documents required for verification;
- profile information.
E. Technical Information
We may collect:
- IP address;
- browser type;
- device information;
- operating system;
- access times;
- usage information;
- cookies and similar technologies.
How We Use Information
We may use information to:
- create and manage accounts;
- provide Platform services;
- display relevant property information;
- facilitate enquiries;
- facilitate connection with lawyers;
- process subscriptions;
- provide customer support;
- send service notifications;
- improve Platform functionality;
- prevent fraud and misuse;
- maintain Platform security;
- conduct analytics;
- comply with legal obligations; and
- enforce our Terms.
Legal Basis / Permitted Processing
Personal data will be processed in accordance with applicable Indian data-protection law, including the Digital Personal Data Protection framework to the extent applicable and effective.
Depending on the circumstances, processing may be based on consent, legitimate permitted purposes, contractual necessity, legal obligations or other lawful grounds recognised by applicable law.
Cookies
The Platform may use cookies and similar technologies to:
- maintain login sessions;
- remember preferences;
- understand Platform usage;
- improve functionality;
- maintain security; and
- measure performance.
You may control certain cookies through your browser settings, although disabling some cookies may affect Platform functionality.
Sharing of Information
We may share information where necessary with:
- payment service providers;
- hosting and technology providers;
- communication providers;
- analytics/service providers;
- lawyers where you request or initiate contact;
- professional verification providers;
- government or regulatory authorities where legally required;
- courts or law-enforcement agencies where required; and
- other service providers acting on our behalf.
We do not sell personal information merely as a commercial commodity.
Lawyer Enquiries
If you request to contact or hire a lawyer through the Platform, information necessary to facilitate that request may be shared with the relevant lawyer.
Once information is shared directly with an independent lawyer, that lawyer's subsequent handling of the information may also be governed by the lawyer's own professional and legal obligations.
Data Security
We maintain reasonable technical and organisational safeguards designed to protect personal information.
These may include:
- access controls;
- authentication mechanisms;
- encryption where appropriate;
- monitoring;
- secure hosting practices;
- restricted internal access; and
- security procedures.
No electronic transmission or storage system is completely risk-free.
Data Retention
We retain personal information only for as long as reasonably necessary for:
- providing services;
- maintaining accounts;
- complying with legal obligations;
- resolving disputes;
- preventing fraud;
- maintaining records; and
- legitimate business purposes.
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to legal or regulatory retention requirements.
Your Rights
Subject to applicable law and its effective provisions, you may have rights relating to:
- access to information;
- correction/update;
- withdrawal of consent where applicable;
- deletion/erasure where applicable;
- grievance redressal; and
- nomination or other statutory rights where applicable.
Requests may be submitted to our designated privacy/grievance contact.
Children's Information
The Platform is not intended to knowingly collect personal information from persons who are not legally permitted to use the relevant services.
Where applicable law requires parental/guardian consent for processing children's data, we will follow the applicable requirements.
Third-Party Websites
Our Platform may link to third-party websites.
We are not responsible for the privacy practices of third-party websites.
Users should review their respective privacy policies.
Changes to Privacy Policy
We may update this Privacy Policy periodically.
The revised version will be posted with a new “Last Updated” date.
Contact & Grievance
For privacy questions, requests or complaints:
The Auction Wala
Email:
team@theauctionwala.com
Phone:
+91-9068799997
Registered Office:
Sector 38, Chandigarh - 160036